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Remote Assistance MyAngel24™

Much more than Customer Service

Hardware and software infrastructure

4 simple steps for assistance
and complete remote control

The remote server located at Angelantoni headquarters (in Massa Martana, Perugia) hosts the database for data storage and acquisition.

The climatic chamber is equipped with an electronic device functioning as an integrated system, allowing for connection to the remote server

The remote connection is created by connecting the climatic chamber to the VPN via mobile network wireless connection (complete with SIM card), or on request by Ethernet connection to an enabled company LAN.

The company network connection can be set up through a web browser, with access regulated according to a hierarchy of authentication privileges.

The connection between the climatic chamber and the remote ACS system is managed by a device with integrated VPN technology.
The client establishes a secure VPN connection between the chamber and the ACS server, using a unique certificate provided by Angelantoni.
The user will see the connection appear as a private network, with all communications encrypted in order to guarantee protection for sensitive data.

MyAngel24 Remote Assistance system is integrated in the new ACS all-in-one software MyKratos™, installed now in standard T&UR chambers Discovery My, walk-in chambers, vibration test chambers and altitude test chambers. MyAngel24™ can be activated on demand.

Click here for info on MyKratos™